Customer Service Executive
~ Seedlip is seeking a talented individual to join a growing team full time, as soon as possible as customer services executive.
~ Seedlip is a range of the world’s first Distilled Non-alcoholic Spirits, created to solve the dilemma of ‘what to drink when you’re not drinking alcohol’.
~ Launched in November 2015 to worldwide acclaim from the leading voices in the drinks industry: on-trade listings include the likes of Dandelyan, the Ledbury, Clove Club, Chiltern Firehouse, The Savoy, Ritz, French Laundry, Clumsies, Le Mary Celeste, Soho House Group, and across the off-trade: Selfridges, Harvey Nichols, Fortnum & Mason, Ocado, John Lewis and Tesco’s.
~ 25 export markets in the next 24 months. ~ In turn, the team at Seedlip are all driven to do things differently and properly. They have a story, a reputation and every member of the team shares in the same ambition, which is to maintain category leadership positioning and change the way the world drinks.
~ With new products in the pipeline, global interest and a world class extended team in finance, production, and design involved, it couldn’t be a more exciting time to join as we build the foundations in the UK, preparing to take Seedlip to more people and more markets over the next 18 months.
CUSTOMER SERVICE – Trade Customers
~ Receive and process all orders from our different platforms
~ Create all sales invoices and purchase orders for customer and suppliers
~ Maintain contact with all wholesalers, distributors who buy directly from Seedlip and manage the orders and collections
~ Build relationships with key trade customers
~ Track all trade orders and create monthly reports to the sales team
CUSTOMER SERVICE – Consumer/Customer Enquiries
~ Respond to all emails that come into hello@seedlip in a polite and timely manner
~ Pass on enquiries to the relevant person in the company and ensure the person who emailed in is aware that their message has been passed onto the relevant person
~ Keep Hello@ organized and track type of enquiries – for export requests, update export spreadsheet and send out emails when we establish new distribution links
~ Manage all export orders
~ Work closely with logistics partners and freight partners and build relationships with key stakeholders
~ Manage courier account to ensure collection of samples and tracking of consignments
~ Collaborating with wholesaler’s partners in the gathering and sharing of important data and information for the benefit of both parties
~ Problem-solving any issues with the accounts, whilst maintaining key relationships and demonstrating best practice always
~ The ideal candidate for the role will feel comfortable talking to all of our customers ranging from smallest retailer in the UK to the private consumer globally to the biggest distributor in the world in the US
Personable. Proactive. Outgoing. Fearless. Driven. Conscientious. Team Player.
You are Brilliant at:
Relationships, Multi-tasking, Organising, Negotiating, Communicating, Thinking Logically, Prioritising.
Nature. Food. Drink. Fast-pace. Win-Win.
People. Small gestures. Accuracy. Simplicity.
~ Minimum 1 – 2 year experience within customer service or customer-facing role.
~ Start – asap
~ Location – Wimpole Street, London
~ Salary – negotiable
~ Bonus - negotiable
~ Hours – Full time. This is not for 9 to 5ees, flexibility will be essential as business needs will change daily and you will be required to work some evenings and weekends.
Please send your CV and cover letter to Evie at firstname.lastname@example.org